Shipping & Returns

Shipping Policy

Once you have placed the order, we start processing it. If the order was placed before 2pm PST Monday to Friday, it will be shipped within 3 business days providing it is in stock. Orders placed on weekends, national holidays or after 2pm PST will be processed the following business day and shipped within 3 business days.

We understand that it is not always convenient to have items shipped to your home, especially if that item is a gift. We ship to alternate shipping addresses that differ from shipping addresses but we do a more thorough check to protect our customers from fraud. Shipping to alternative shipping address may delay your order.

We require signature for all orders over $100. Please make sure that you or someone is available to receive the order. If nobody is available, you may ship to an alternate shipping address or pick the order up from the carrier when it is convenient for you.

If we feel that you may receive your order faster and more securely with a different shipping method, we may substitute it for a better one at no cost to you. For example, if you are located very close to us and select USPS Priority Mail, it will be faster and more convenient (tracking number, etc) to ship the item by UPS or FedEx Ground. If you do not want us to change your shipping, please specify so in the comments when you place your order.

Packaging

Our clocks are carefully packaged to prevent any shipping damage. We can provide a gift card, and gift wrapping on request. Please call us to arrange that, or any other special packaging. We encourage you retain the original packaging incase you need to return the item(s).

FREE Shipping

We are proud to offer FREE shipping on all orders over $100 (excluding taxes and shipping charges) within Continental U.S. All orders are fully insured.

Return Policy

We accept returns and exchanges within 14 days of receipt. Returned items must be in new/unused condition and include all original paper work. If applicable, all security tags and labels must also be intact. Refunds will be issued in the original form of payment. Items not returned within 14 days of receipt will be eligible for exchange only. An RMA (Returned Merchandise Authorization) number must be obtained prior to sending items back. The RMA number authorizes the initiates the return process. Unauthorized items without an RMA number may be returned to the sender with additional fees required. Please contact our Customer Service Department for this information. If you are unable to contact us by phone regarding a return, please write to our Customer Service Department.

Please note: An RMA number is not a guarantee of refund or a reflection of any other information, and will expire within five (5) days of the issue date. Please be sure all returned items are postmarked within this period. In the event that your item arrives damaged or defective, please contact our Customer Service Department immediately. Please do not accept packages that show extensive damage or tampering. If an item was damaged during shipping, all insurance claims will be handled through the carrier. All returned merchandise is carefully inspected for damage including but not limited to: scratches, dents, dirt, signs of wear, etc. An item is considered to be in new /unused condition if there are no signs of wear, scratches, or any of the above listed attributes. Additionally, all applicable security tags and labels are present. We reserve the right to reject an item deemed unfit for re-stocking. We cannot accept items that show any indication of use. Please note: All returned items are subject to a 10% re-stocking fee, which will be deducted from the refund. Additionally, any applicable shipping costs are also non-refundable unless the item arrived damaged, or an incorrect item was received due to shipper error. Misinformation provided by the customer is solely the liability of the customer, and does not facilitate or qualify a refund for shipping costs. Items that that have been engraved or re-sized (even by us), or modified in any way cannot be returned. Special orders are also non-returnable. Return Instructions: Satisfy all of the above requirements. USA Expedited (2-4 business days) Contact our Customer Service Department to obtain an RMA Number. (This initiates the process and authorizes the return.) You may also request email confirmation of the RMA number received. Return the item(s) to the address provided upon contacting us. DO NOT send items to any other address other than the return address provided by our Customer Service Department. Returned items may be shipped by the carrier of your choice. However, it is strongly recommended that an additional service such as insurance or delivery confirmation be added. Please note: We are not responsible for returned items lost in transit, damaged upon arrival, or that were not sent in accordance to the information provided by our Customer Service Department. Please follow all instructions as given to ensure your package arrives at our location. Once an item is received, please allow 1 - 2 days for your return to be processed. All credits issued will take 3 - 5 business days from the return processing date to appear on your statement. Final note: By submitting an order you agree to the terms and conditions outlined in our Return Policy.